Terms and Conditions

Product Warranty and Service Terms

These Terms and Conditions explain the warranty and service terms that apply to products purchased from AFKG Automotive Diagnostics.

One-Year Warranty

AFKG warrants that covered products will be free from defects in materials and workmanship for one (1) year from the date of original purchase, subject to the terms below.

1. AFKG’s responsibility under this warranty is limited to repairing or replacing the affected scan tool or diagnostic product at no charge where valid proof of purchase is provided.
2. The warranty does not cover damage caused by improper use, accident, flood, lightning, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, chemical or liquid exposure, cracked screens, broken cases, unauthorised disassembly, modification or repair by anyone other than an authorised manufacturer service centre.
3. AFKG is not liable for incidental or consequential loss arising from the use, misuse or installation of a scan tool.
4. Product and technical information is based on the latest information available at the time of publication. AFKG may update product information or these terms when necessary without prior notice.

Proof of Purchase

Your store or dealer receipt serves as proof of purchase. Where proof of purchase is unavailable, the one-year warranty period will be calculated from the tool or tablet registration date.

Repair Costs

Eligible products under warranty will be repaired or replaced without charge, except where damage falls under the exclusions above. If a unit is outside the warranty period or the fault is not covered, AFKG will contact the customer before proceeding, and the customer will be responsible for the approved repair fee.

Technical Support and Service Procedure

If you experience a problem with your equipment, contact AFKG for technical support by phone, email or chat. Before returning any product for service, provide the model and serial number and obtain a Return Reference Number from the Technical Service Centre.

Online-store customers who purchased through afkgautomotive.com should contact AFKG directly through the website or email afkgsupport@gmail.com. If a product develops a major quality issue within the applicable warranty period, AFKG will arrange an eligible repair or replacement in accordance with these terms.

Returns, exchanges and refunds are also governed by our Return & Refund Policy.