Refund Policy

1. Refund request period

Unless a longer warranty or written sales term applies, a return or refund request should be submitted within 7 calendar days after delivery or collection. Reporting an issue within this period does not automatically guarantee a refund; the product must meet the eligibility and inspection conditions below.

2. When a return or refund may be approved

AFKG may approve a repair, replacement, store credit or refund where:

• The wrong product was supplied by AFKG.
• The item arrived materially damaged or has a verified defect on arrival.
• The item is materially different from the confirmed order or product description.
• An order was not delivered within the specifically agreed period, excluding delays caused by the courier, customs, public holidays, incorrect customer details or stock delays already communicated to the customer.
• AFKG confirms that the product is otherwise eligible for return under an agreed sales term.

3. Return condition requirements

For a standard return, the product should be:

• Unused, uninstalled, unprogrammed and not registered or activated.
• In its original packaging with seals, labels and serial numbers intact.
• Complete with all accessories, cables, manuals, licences, security cards and promotional items.
• Free from physical damage, alteration, liquid exposure, contamination or signs of misuse.
• Supported by the order number, receipt or other valid proof of purchase.

4. Non-returnable and non-refundable items

Except where defective or incorrectly supplied by AFKG, the following are normally not refundable:

• Activated software, update subscriptions, licences, PIN codes, downloads and completed online services.
• Devices registered to an account, email address, serial number or manufacturer platform.
• Programmed modules, customised equipment, cut keys and vehicle-specific products.
• Installed, used, altered, repaired or damaged diagnostic tools and accessories.
• Products with missing packaging, components, security seals, serial labels or accessories.
• Special-order or imported items where AFKG disclosed the restriction before purchase.
• Completed installation, programming, training or technical-support services.
• Change-of-mind returns after the product has been opened, activated, registered or used.

5. Compatibility concerns

Diagnostic functions vary by vehicle make, model, year, region, ECU and software version. A product is not automatically defective because a particular function is unsupported on a vehicle. AFKG will compare the claim with the manufacturer’s published coverage and the information supplied before purchase.

6. Inspection and remedy

Do not return an item without AFKG’s instructions. We may request photographs, video, serial numbers, error messages, packaging details or a physical inspection. Where appropriate, AFKG may test the item or refer it to the manufacturer or authorised service provider.

After inspection, the available remedy may be technical support, repair, replacement, store credit or refund depending on the cause, product condition, warranty and applicable law. If a returned item does not meet the stated conditions, AFKG may reject the request and arrange for the product to be collected or redelivered at the customer’s cost.

7. Return delivery and related charges

Where AFKG supplied the wrong item or confirms a defect on arrival, we will provide reasonable return instructions and cover approved return delivery costs. For other approved returns, the customer is responsible for secure packaging and return transport. Original delivery, customs, bank, mobile-money and card-processing fees are not refundable unless the return resulted from an AFKG error or the law requires otherwise.

8. Refund processing time

Once a refund is approved, AFKG normally processes it within 5–10 business days through the original payment method where practical. Your bank, card provider or mobile-money operator may require additional time to display the credit. We will communicate if another reasonable refund method is required.

9. Warranty claims

A problem reported after the standard return period may be handled under the product’s warranty rather than as a refund. Warranty remedies depend on the manufacturer and sales terms and may include diagnosis, repair, replacement or manufacturer support.

10. Cancellations

If your order has not been processed or dispatched, review our separate Cancellation Policy. Once an order is dispatched, any request is treated as a return under this Refund Policy.

11. How to make a request

Contact AFKG and provide your name, contact number, order number, proof of purchase, product name, serial number and a clear explanation of the issue. Include photographs or video where relevant.

Requests may be submitted through our Contact Us page, by phone on 050 932 0375 or 053 016 7647, or through the website’s WhatsApp contact options.