Cancellation Policy

1. Cancellation before processing

You may request cancellation before AFKG has begun processing, dispatched, programmed, registered, activated or specially ordered the product. A request is not confirmed until AFKG sends approval. We will make reasonable efforts to stop fulfilment, but fast-moving orders may already be in progress.

2. Cancellation after processing or dispatch

Once an order has been packed, handed to a courier or released for collection, it can no longer be cancelled as an unprocessed order. If the item is eligible, you may request a return after delivery under our Refund Policy.

Courier, delivery, customs, bank, mobile-money or card-processing charges already incurred may be deducted from an approved refund unless the cancellation resulted from an AFKG error.

3. Items that cannot be cancelled

Cancellation may not be available once work or supply has started for:

• Software licences, update subscriptions, online services or digital activations.
• Diagnostic devices registered or activated to a customer, account or serial number.
• Programmed modules, customised devices, cut keys or vehicle-specific items.
• Special-order, imported or supplier-reserved products obtained specifically for the customer.
• Installation, programming, training or technical services that have already started or been completed.

4. Special orders and advance payments

A deposit or advance payment for a special-order item may become non-refundable once AFKG has committed funds to the supplier, shipping provider or activation service. Before taking such payment, AFKG will communicate any special cancellation condition that applies.

5. If AFKG cancels an order

AFKG may cancel an order where a product becomes unavailable, a supplier cannot fulfil it, a price or description contains an obvious error, payment cannot be verified, fraud or misuse is suspected, or fulfilment is prevented by circumstances outside our reasonable control.

If AFKG cancels an order after receiving payment and no acceptable replacement is agreed, we will issue a full refund of the amount paid to AFKG for the cancelled item.

6. How to request cancellation

Contact us as quickly as possible and provide:

• Your full name and contact number.
• The order number or proof of payment.
• The product name and reason for cancellation.
• Your preferred contact method for AFKG’s response.

7. Approved cancellation refunds

Approved cancellation refunds are returned through the original payment method where practical. AFKG normally processes an approved refund within 5–10 business days, but banks, card providers and mobile-money operators may require additional time to credit the customer’s account.

8. Contact AFKG

Submit your request through our Contact Us page, call 050 932 0375 or 053 016 7647, or use the website’s WhatsApp contact options. A message does not itself cancel an order; please wait for written confirmation from AFKG.