HELP CENTRE

Frequently Asked Questions

Got questions? We’ve got answers. Browse the information below for quick solutions and helpful guidance about AFKG Automotive Diagnostics. If you do not see what you need, please reach out—we are happy to help.

QUICK ANSWERS

Everything you need to know

Can I return or exchange a product?

Yes. Products may be returned within three days of delivery, provided they are unused, in their original condition and returned with the original packaging and accessories. Approval is required before sending a return.

How long does delivery take?

Orders within Ghana are usually delivered within one to two working days.

What payment methods do you accept?

We accept cash, credit cards, bank transfers and mobile money.

How can I contact customer support?

You can contact us by phone, WhatsApp, email or through the contact form on our website.

Do you provide technical support?

Yes. We provide technical assistance with installation, product usage and troubleshooting.

Do your products come with a warranty?

Yes. Products include a manufacturer warranty, typically one year depending on the item. Please review the product information or contact us for confirmation.

Do diagnostic tools include software updates?

Most diagnostic tools include free software updates for a specified period. The update period varies by brand and model.

Are the tools compatible with all car brands?

Most of our diagnostic tools support multiple brands and provide wide vehicle coverage. Check the individual product page or contact us for model-specific compatibility.

What types of tools do you sell?

Our range includes OBDII scanners, professional diagnostic tablets, ECU programmers and advanced tools from Autel, Launch, Xtool, Thinkcar and OBDSTAR.

Do you offer international shipping?

No. We currently deliver within Ghana only.

Where is AFKG located and what does the company do?

AFKG Automotive Diagnostics is based in Ghana, with a physical showroom and an online store. We supply professional automotive diagnostic equipment, key-programming devices and workshop tools to technicians, garages and automotive businesses.

STILL NEED HELP?

Talk to the AFKG team

Our team is available by phone, WhatsApp, email and the website contact form to help you choose, install and use the right diagnostic solution.

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