Return & Refund Policy

Return & Refund Policy

AFKG Automotive Diagnostics wants you to be satisfied with your purchase. If you need to return an item, this policy explains the process and requirements.

Three-Day Return Period

You have three (3) calendar days from the date you receive an item to request a return.

Return Eligibility

• The item must be unused and in the same condition in which it was received.
• All tags, original packaging, accessories and included items must be returned with the product.
• You must contact AFKG and receive approval before sending the item back. Unauthorised returns will not be accepted.
• Where a return results from a change of mind, ordering the wrong item or another customer-caused reason, the customer is responsible for return shipping costs.
• Where AFKG supplied an incorrect item, or the product arrived damaged or defective due to our error, the customer will not be responsible for the return shipping cost.

How to Request a Return

1. Email afkgsupport@gmail.com with your order details, the item you wish to return and the reason for the return.
2. If the request is approved, AFKG will provide the appropriate return instructions. For product-quality issues or an order we could not cancel before processing, AFKG may provide a prepaid return arrangement. For change-of-mind returns or cancellation after shipping, the customer is responsible for the return cost.
3. After the returned item is received, AFKG will inspect it within one business day. If approved, the refund will be issued to the original payment method and a confirmation email will be sent.

Damaged or Defective Products

If a product arrives damaged or defective, contact afkgsupport@gmail.com immediately so that we can assess the issue and provide an appropriate solution.

Order Cancellation

Cancellation requests should be submitted as soon as possible. For the best chance of stopping processing, email us within two hours of placing the order. Cancellations may be accepted within 24 hours of purchase provided the item has not already shipped. If an order is already in transit, the customer will be responsible for the applicable return shipping cost unless the return is caused by an AFKG error.

Exchanges

If you purchased the wrong model and want to exchange it, contact us and state the replacement model required.

• If the new model costs more, AFKG will confirm the additional amount and provide an invoice. The replacement will be prioritised after the returned item is received and the price difference is paid.
• If the new model costs less, AFKG will send the return instructions. After receiving the returned item, we will ship the replacement and process the approved price difference.

Please allow approximately one to two weeks for an exchange to be completed.

Refunds

We will notify you after receiving and inspecting your return. If the refund is approved, it will be issued to the original payment method. Although AFKG initiates approved refunds promptly, your bank or payment provider may require additional time to post the funds.

Return Shipping Address

You must obtain approval before shipping a return. Keep the product in brand-new condition and include all items and original packaging. After shipment, send the tracking number to AFKG so the return can be recorded and monitored.

Consignee: AFKG AUTOMOTIVE DIAGNOSTICS
Address: Lakeside Community 5, Infantry Road
City: Accra
Country: Ghana
Telephone: 0530167647
Email: afkgsupport@gmail.com
Opening hours: Monday–Saturday, 8:00 am–6:00 pm; Sunday closed