Shipping & Delivery Policy

Delivery timeframes

1. Order processing

Orders are normally processed within 1–2 business days after successful payment, stock confirmation and any required compatibility checks. Orders placed on weekends or public holidays begin processing on the next business day.

2. Standard delivery within Ghana

After processing, delivery within Accra and Tema is normally completed within 1–3 business days. Delivery to other locations in Ghana is normally completed within 3–7 business days.

Business days are Monday to Friday and exclude public holidays. Delivery fees, available courier options and any location-specific conditions will be displayed at checkout or communicated before dispatch.

3. Special-order, pre-order and imported products

Products that are not immediately available, require supplier confirmation or must be imported normally take 7–21 business days. If a product requires a different delivery period, AFKG will inform the customer before completing or dispatching the order. The timeframe agreed directly with the customer will apply.

4. Order confirmation and dispatch

A confirmation will be provided when an order is accepted. Customers may also be contacted when the order is ready for collection or has been handed to a courier. Delivery estimates do not begin until payment and stock availability are confirmed.

5. Customer delivery details

Customers must provide a complete and accurate delivery address, a reachable telephone number and any location instructions needed by the courier. AFKG is not responsible for delays caused by incorrect information, an unavailable recipient or an inaccessible delivery location. Additional delivery charges may apply where a second delivery attempt is required.

6. Delays outside our control

Courier disruption, severe weather, road conditions, customs clearance, supplier delays, public holidays and other events outside AFKG’s reasonable control may extend delivery. Where we become aware of a material delay, we will contact the customer and provide an updated estimate.

7. Inspection, damage or missing items

Please inspect the parcel as soon as it is received. Report visible transit damage, an incorrect product or a missing item to AFKG within 24 hours of delivery, with the order details and clear supporting photographs where applicable. Return and refund eligibility remains subject to our Refund Policy.

8. Contact us

For delivery enquiries, contact AFKG through the Contact Us page, call 050 932 0375 or 053 016 7647, or use the WhatsApp options displayed on the website.